.svg)
Understanding the buyer’s journey is crucial for ideal online marketing and Google standards for search engine optimization. This journey reflects the process customers go through before committing to work with your business. Optimizing your business website to cater to this journey can significantly enhance your online presence and conversion rates. This article explores how to align your website with Google’s E-E-A-T standards to not only improve search engine rankings but also to ensure a high-converting user experience.
February 2024: See our new article on Google’s digital consumer journey
Awareness Stage: The Role of Blogs and Landing Pages
The buyer’s journey commences at the Awareness stage, where potential customers are seeking information. Blogs and landing pages that are not part of the main navigation are instrumental here. These should be crafted to answer common questions and provide valuable insights, subtly directing visitors to your main services or pillar pages. This stage is about offering value and initiating the journey towards the Consideration stage.
Your blogs and landing pages should be targeting keywords relevant to your local or business-specific optimization goals. Blogging consistently about topics relevant to your business and geographic area builds your website’s topic authority over time, driving more organic traffic to this crucial first stage in the buyers journey.
Consideration Stage: Demonstrating Unique Value and Creating Leads
During the Consideration stage, the focus shifts to your Service pages or primary pillar pages. These pages should offer more in-depth information and distinguish your business from competitors. It’s important to include elements like free consultations, lead magnets, small favor marketing offers, or special promotions, which are essential for lead generation. This stage is about educating the visitor and moving them closer to a decision.
Any leads captured, can be integrated into your marketing campaigns (like email marketing), driving them to your Action pages. But ideally, your Service pages or primary pillar pages should continue the journey linking site visitors from Consideration to the final Action stage.
Action Stage: Closing the Deal
The Action stage is where decisions are made – be it purchasing, signing up, or booking appointments. Ensuring a smooth transition from the Consideration stage to the Action stage is critical. This can be achieved by strategically linking the Consideration pages to the Action pages, facilitating the decision-making process.
Bonus: Extending Beyond the Buyer’s Journey – The Customer Journey!
The buyer’s journey is an initial part of a larger narrative – the Customer Journey. This includes the Retention and Advocacy stages, which are key to sustaining long-term business growth.
Retention Stage: This stage focuses on maintaining and growing existing customer relationships through quality support or customer service. As well as effective communication strategies and functionality! It’s about fostering customer loyalty and making happy customers.
This is done on a website via high quality Support or Customer Service pages. As well as through user-friendly communication functionality (contact forms to easily get in touch with you, Google Business Messages, chatbot, etc). This ensures your website is well optimized to improve customer satisfaction and support once they are part of your business.
Advocacy Stage: Once Retention is done well, the final step will show true business success in the Advocacy stage. Once a search engine visitor went through a smooth buyers journey in a well optimized website, has been in business with your company, and is satisfied in the Retention stage, they will begin advocating for your business. Customers do this by leaving testimonials and reviews, and referring others to join your business too.
Happy customers often become brand advocates leaving public reviews or making direct referrals. This stage is about leveraging their positive experiences to generate more business. Showcasing testimonials on your website and a well-managed Google Business Profile are essential optimization strategies to make the most of the Advocacy stage. They also greatly impact your search engine optimization! A business with a powerful Google Business profile and many customer reviews is going to get more interactions from search engine results pages.
Building a Trusted and Authoritative Online Presence
Adhering to Google’s SEO standards for E-E-A-T and the buyers journey – as well as technical SEO, content optimization, Google Business Profile management, and effective blogging is vital in attracting the right audience and securing a high ranking on search engine results pages.
Properly structuring your website to navigate visitors through the buyer’s journey, coupled with strategies for the broader customer journey, ensures not only more customer conversions but also retention and advocacy. Understanding and implementing these principles can lead to a trusted, authoritative online presence that resonates with both Google and potential customers.
Get a Free Website Audit from Hoot Host!
