In this presentation, we’ll share those findings along with practical tips anyone can use to delight customers and make phone calls work for their business.
Attendees will learn:
· Why more business opportunities than ever are happening over the phone
· How to reduce robocalls and other “noise” taking space from legitimate calls
· Why frustrated callers are on the rise, and how to navigate challenging conversations
· How changing phone trends point to shifts in customer sentiment, seasonality, and expectations around response time
· And more!