Written By

Ruby Editorial Team

We’ve put together an overview of a few types of callers you might encounter, and how to connect with them effectively.

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Ruby Editorial Team

Customer service is all about anticipating needs. Learn how to answer these 5 trust-building questions before customers ever have to ask.

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Ruby Editorial Team

Some customer service myths are easy to see through. Others, not so much. Read Ruby's latest eBook: X-pectation files to learn the truth about small business customers.

Written By

Ruby Editorial Team

Entrepreneurs are tasked with taking an idea from the early stages all the way through to sales, marketing, and delivering that product or service. Sound overwhelming? Sometimes it can be; that’s why we’ve put together this list of five of the most common challenges small business owners face, and how to prepare for them.

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Ruby Editorial Team

Opportunities and insights for growing businesses

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Ruby Editorial Team

Did you know that 80% of companies believe they deliver superior customer experiences, but only 8% of customers agree? Here are a few easy ways to close the gap.

Written By

Ruby Editorial Team

Did you know that live chat is the leading digital contact method for online customers? In fact, live chat prospects are 4 times more likely to convert into customers than potential clients who reach out from other channels. In our remote, automated world, customers are saying that being treated as an individual is very important to winning their business.

Written By

Ruby Editorial Team

Negative reviews can have a big impact on your business, and how you respond matters. Responding to customer feedback can seem daunting, and many small businesses find themselves making the same common mistakes.